Frequently Asked Questions
Everything you need to know about PowerXL appliances and your order.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the continental United States.
Does PowerXL offer a satisfaction guarantee or return policy?
Yes, we offer a 90-day money-back guarantee. If you are not 100% satisfied with your purchase, you can return the product within 90 days of receipt for a full refund of the purchase price, minus shipping and handling.
How do I register my product for warranty coverage?
You can register your PowerXL appliance directly on our website under the 'Product Registration' section. This ensures your 1-year limited warranty is activated and helps us provide faster support.
Are PowerXL air fryer accessories dishwasher safe?
Most PowerXL accessories, including fry trays, baskets, and rotisserie components, are top-rack dishwasher safe. We recommend checking your specific model's user manual for detailed care instructions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and interest-free installment plans through Affirm.
Can I track my order after it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.